Frequently Asked Questions
| Question | Answer |
| Can I amend my order once it has been placed on your website? | Once your order has been submitted we commence our dispatching process almost immediately. This means changes are not always possible. |
| Can I place an order over the phone? | Telesales are accepted. Please call our sales team on 0845 009 0707 who will be more than happy to process your order. Payment can only be made via credit/debit card for these sales. Any special offers listed on our website only apply when ordering via cdlmicro.co.uk |
| Do I need to create an account? | You can browse our site freely without creating an account. You will be prompted to register as you make your first purchase - then we'll ask you to log-in so that you can identify yourself on future visits. |
| Do you use personal information to send unsolicited mail? | No we do not send any unsolicited marketing in any format. We will only use the information that we collect about you lawfully (in accordance with the UK Data Protection Act 1998). We may use information that you provide or that is obtained by us to • i) Register you with our website • ii) For assessment and analysis (e.g. market & product analysis) to enable us to improve our services. • iii) To enable us to provide you with subscription only information through direct marketing. We may keep you informed of such products and services (including special offers, discounts, offers, competitions and so on) by any of the following methods: email, telephone (including automated calls), SMS text message & other electronic messages such as picture messaging, post, fax or otherwise. If you do not wish to receive information of such products & services, please tick the opt-out box provided when registering on this website. |
| How can I pay for my order? | You can pay for your goods by three checkout options: •Credit/ Debit Card •Google Checkout •PayPal. Payments processed by Protx (debit/credit cards) will normally involve the Verified by Visa or the MasterCard SecureCode for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit / debit card. It is aimed at protecting your details when shopping online by ensuring your card is not being used by someone else and is becoming a standard across all shopping websites. Payments processed via PayPal will be subjected to the high level of security offered by PayPal. For further details see www.paypal.co.uk. Payments processed via Google Checkout will be subjected to the high level of security offered by Google Checkout. For further details see http://checkout.google.com |
| How do I change any details stored on cdlmicro.co.uk? | To change any of your registered details on cdlmicro.co.uk, log into your account, & visit '
My Account
'. Once logged in you can change any of the details shown and click "save changes". |
| I have been sent the wrong product, how do I report this? | In the rare event that you have been sent the incorrect product, please contact us immediately via email/phone. We will usually issue an RMA and get the correct item dispatched to you as quickly as possible. In this instance your RMA will be given special priority and we will do our utmost to get the correct item to you. |
| I need help with a product I have ordered from you, what do I do? | Online support is available 24/7 for many of our products. Please visit our ' Support ' pages. Alternatively you can ' Contact Us ' direct & we will give you as much product/technical support we can. All emails are answered within 1 working day. |
| I paid for next day delivery and have not received my order, what do I do? | Next day delivery is Monday - Friday between 8am - 5pm. If you have not received your order within this timescale you need to report it to us so we can investigate this with our couriers. We can also usually provide online tracking information. |
| I sent a product back for exchange. How long will it take until I get my replacement? | You should receive a replacement within 5 working days. Once the item is returned to us it has to be processed, tested and then passed to the relevant department to be re-issued. Please be aware that goods sent with an RMA clearly marked on the outside of the package do pass through our returns dept much faster. |
| If I am not home when you carriers try to deliver my order, what happens to it? | If no one is available to accept your order then you will be left a calling card and the goods will be returned to your local depot. You may contact the carrier to arrange a suitable redelivery date, or alternatively it may be possible to pick up the order from your local depot. (Please confirm this with the carrier first) Identification will be required on collection. Parcels are usually held for 5-7 days and if re-delivery/collection has not been arranged it will be returned to us. If an order is subsequently returned to us there my me an charge to cover redelivery and admin. |
| If I buy from you what sort of warranty do you offer on your products? | All goods purchased come with a full 12 month return to base warranty. Please keep your invoice as proof of purchase. |
| If I order several items and one is out of stock what do you do with the rest of my order? | Should this be the case we will contact you, this allows you to decide how you would like to proceed. |
| If I place an order over the weekend when can I expect to receive it? | All orders placed after 3pm Friday will be dispatched on the following Monday. Our cut-off point is 3pm for the same day dispatch. Orders placed after 3pm will be dispatched the following day. |
| The product I bought from you has developed a fault, what do I do? | If any item develops a fault within 12 months from the date of purchase then please contact us to arrange an RMA (Return Merchandise Authorisation). We advise the use of this system to speed up the returns process. Full details are on the reverse of your invoice shipped with the goods. We will usually as you to supply the serial number of the product, as there my be updated information available to resolve some issues. Any product which develops a fault will normally be repaired/exchanged with a replacement. |
| What are your business operating hours? | We are open Monday to Friday 9am-5pm, unfortunately we are not open at weekends and bank holidays. |
| What shipping options are available to me? | Depending on your location we can generally ship to you next working day. Please see our ‘Shipping’ page for more details. |
| When do you take payment for my order? | We do not charge debit/ credit cards until the order is ready to be shipped. All orders that are placed will only be charged when the goods are ready to be dispatched. |
| Will I receive a VAT invoice with my order? | All our goods are shipped with a full UK VAT invoice. If you have not received a VAT invoice with your order then please contact us and we will email, fax or post a copy to you. |
